What challenges do companies face with their VoC programs?
VoC programs have failed to become a source of the customer centricity transformation, as most of the market VoC software usually only provides transactional data on NPS with an absolute lack of data insights for the business.
How does our 360 Active Listener work?
Our VoC combination of building blocks connect the moments of truth of any customer with the different touchpoints of the Journey; this creates a seamless environment with the companies internal technology to master real time customer journey analytics directly driven to action plans and continuous improvement.
- Survey integrator
- App / Web survey connector
- Survey widgets
- Incident management orchestrator
- Resolution interface
- Close the loop module
- Alert integration module
- BI connector
- Report generator module
- Co-creation survey connector
- Co-creation widgets
- Neural network for text analytics
- Neural network for alert generation
- Customer behavior prediction module
- KPI prediction module