Solutions

360 Customer Active Listener – VoC

What challenges do companies face with their VoC programs?

VoC programs have failed to become a source of the customer centricity transformation, as most of the market VoC software usually only provides transactional data on NPS with an absolute lack of data insights for the business.

How does our 360 Active Listener work?

Our VoC combination of building blocks connect the moments of truth of any customer with the different touchpoints of the Journey; this creates a seamless environment with the companies internal technology to master real time customer journey analytics directly driven to action plans and continuous improvement.

Surveys BB

Survey integrator
App / Web survey connector
Survey widgets

Alert BB

Incident management orchestrator
Resolution interface
Close the loop module
Alert integration module

Action plans BB

Data report BB

BI connector
Report generator module

Co-creation BB

Co-creation survey connector
Co-creation widgets

AI BB

Neural network for text analytics
Neural network for alert generation
Customer behavior prediction module
KPI prediction module

What makes our solution unique?
Or Why is our solution unique?

360 Active Listener is what any other VoC has failed to be: Not only do we provide descriptive outcomes, but also real predictive ones, like potential customer churn or NPS / CSAT 3 months forecasting, as well as co-creation tools to allocate customers in the center of every design thinking project.
On top of that, our strategic consulting teams will partner with you every single day to boost performance, understand data, and craft business plans based on valuable insights gathered from our AI-powered solution.