Customer Incident and Recovery Management

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Don’t we feel overhelmed by Social Media complaints?

Today, large organizations receive complaints and incident request via a vast range of sources: VoC, Social Media, Consumers authorities, email, etc… The challenge is not only to take care of them and avoid active detractors eroding our brand, but to learn from them and turn them into lessons learned that lever our business architecture and provide continuous improvement on how our experience is perceived by customers.

What is our recipe for incident management?

First of all, any online and off line incident is pulled together in a single pipeline from where it is shared and followed by the internal owners responsible for transforming that unexpected experience so they can come up with a fair and immediate solution to the customer. Our technology not only does it manage those internal processes with a ticket, but also the external communication with the customer in every stop of the path, until a final resolution, can be assigned to the customer so they can double check everything has been finished in the best possible manner for them.

Alert BB
  • Incident management orchestrator
  • Resolution interface
  • Close the loop module
  • Alert integration module
Database management BB
  • Oracle connector
  • Microsoft SQL connector
  • PostgreSQL connector
  • MongoDB connector
  • Database orchestrator 
Business Process BB
  • Webservice integrator
  • SOAP / REST connector
  • WSDL Generator
  • Business process orchestrator
Messaging building BB 
  • Email / SMS / MMS connector
  • WhatsApp connector
  • HTML / SMS designing tool
  • Messaging orchestrator 
Data report BB
  • BI connector
  • Report generator module

Why our Solution is unique?

The Customer is the King, when resolving cases that are part of the Operation of any company. With Clientship your customers will become his/her Majesty of the Complaint in every single step by getting real time information, validating solving options, and getting to the end. That means you get Brand Ambassadors instead of haters, and the Word of Mouth brings more and more new customers to your business.

Harmony and impact lead together

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