Feeling overwhelmed by social media complaints?
In today's fast-paced business landscape, large organizations face a multitude of customer feedback channels, ranging from VoC and social media to consumer authorities and emails. Effectively managing these diverse sources is crucial, not only to address complaints and prevent active detractors from damaging our brand but also to extract valuable insights from them. By learning from these interactions and treating them as lessons, we can enhance our business architecture and continually improve how our customers perceive their experience with us. Embracing feedback as an opportunity for growth, we turn challenges into stepping stones towards excellence in customer satisfaction.
What is our recipe for incident management?
First of all, any online and off line incident is pulled together in a single pipeline from where it is shared and followed by the internal owners responsible for transforming that unexpected experience so they can come up with a fair and immediate solution to the customer. Not only does our technology manage internal processes with a ticket, but also the external communication with the customer in every stop of the path, until a final resolution, can be assigned to the customer so they can double check everything has been finished in the best possible manner for them.
Alert BB
- Incident management orchestrator
- Resolution interface
- Close the loop module
- Alert integration module
Database management BB
- Oracle connector
- Microsoft SQL connector
- PostgreSQL connector
- MongoDB connector
- Database orchestrator
Business Process BB
- Webservice integrator
- SOAP / REST connector
- WSDL Generator
- Business process orchestrator
Messaging building BB
- Email / SMS / MMS connector
- WhatsApp connector
- HTML / SMS designing tool
- Messaging orchestrator
Data report BB
- BI connector
- Report generator module
Why our Solution is unique?
